Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What materials are used in Hug Rug products?
Our rugs are crafted from premium, sustainable fibers including organic cotton, recycled polyester, and high-density memory foam to ensure maximum comfort and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Hug Rugs machine washable?
Yes, most of our rugs are designed for easy care. We recommend washing on a cold, gentle cycle and air drying to maintain the integrity of the fibers and the non-slip backing.
What is your return policy?
We offer a 30-day 'Love it or Return it' guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary depending on the destination country.
Can I use these rugs on heated floors?
Absolutely. Our rugs are tested for heat resistance and are safe to use on all types of flooring, including those with underfloor heating systems.