Returns & Exchanges

At Hug Rug, we want you to love your home's new look, which is why we offer a 30-day satisfaction guarantee on all our premium floor coverings. If your rug isn't the perfect fit, we provide a streamlined return process to ensure your shopping experience remains stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully roll your rug and secure it in its original protective plastic packaging or a heavy-duty equivalent to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of the package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.